Return & refund Policy: Nutrition World

At Nutrition World, we are committed to providing a smooth and hassle-free return and cancellation process. Below is our detailed policy to ensure clarity and convenience for our customers.

7-Day Return Policy

We offer a 7-day return policy for products that are damaged, defective, or incorrect upon delivery. In such cases, customers are eligible for a full refund or free replacement, provided the following conditions are met:

• Unboxing Video Required: As healthcare products are sensitive, an unboxing video must be submitted as evidence to confirm damage or defects before initiating a refund or replacement.

Return Guidelines

1. Do not accept tampered packages: If the package appears tampered with at delivery, refuse to accept it.
2. Unboxing video: Record a video while unboxing the product. This serves as critical evidence for any claims regarding damaged or defective items.
3. Product Seal: Do not break the product seal if you have doubts about its authenticity. Returns or replacements will not be accepted for products with broken seals.
4. Shipping Charges: Two-way shipping charges will be deducted from the refunded amount.

Important Note: Failure to adhere to the above guidelines may result in the rejection of the return or replacement request.

Special Note on Dietary Supplements

Certain products, such as BCAAs, pre-workouts, and other dietary supplements, may form lumps due to their hygroscopic nature. This is normal and does not affect their quality or safety. Shake the product firmly to break down lumps and dissolve it in water.

For product-specific concerns, please reach out directly to the respective brand for assistance.

How to Identify Our Packaging

All Nutrition World shipments are sealed with proprietary green tape featuring Nutrition World branding to ensure authenticity and secure delivery.

What Should I Do If I Receive a Damaged, Incorrect, or Missing Item?

1. If you receive a damaged, defective, incorrect, or missing item:

   • Email us at info@nutritionworld.store or call us at [Contact Number] (10 AM–6 PM on business days).
   • Provide the following details:
     • Clear images of the product’s outer packaging.
     • Photos of the MRP hologram and item batch number.
     • Images of the delivered items along with the invoice copy.

2. Once the issue is reported, our team will investigate and respond within 24–48 hours.

3. If the issue involves the product brand, we may escalate the concern to the brand or importer. Resolution times in such cases may be longer.

4. If eligible, we will arrange a reverse pickup as per the following process:

   • Ship the product back to us using any courier service within 7 days of delivery.
   • Ensure the product is returned in its original condition, including the packaging.
   • Upon receiving the product, our quality analysis team will inspect it.
   • If the product passes the inspection, we will process a refund or replacement. If it fails, it will be sent back to you in the same condition.

Damaged or Tampered Package at Delivery

• If the package appears damaged or tampered with, refuse to accept it from the courier.
• Share clear images or videos of the package with us at info@nutritionworld.store or contact us at [Contact Number] (10 AM–6 PM, business days).
• Once verified, we will dispatch a replacement for the same product.

Exclusions

• Stock Clearance Items: Products sold during stock clearance are not eligible for returns or replacements.
• Exceptions may apply during promotional offers.

For further assistance, email us at info@nutritionworld.store or call us at [Contact Number] (10 AM–6 PM, business days).